At InnoTech, the Business Manager plays a pivotal role in connecting our people, clients, and technology. More than just managing projects, this is a strategic position that drives business growth, client satisfaction, and team performance.
A Business Manager ensures that every partnership with our clients is a success — from understanding their strategic challenges and solution needs to building high-performing teams that deliver value, innovation, and impact.
Core Responsibilities of a Business Manager
The role blends strategy, people management, and commercial acumen. Here’s what a Business Manager typically does at InnoTech:
- Develops and nurtures strategic client relationships, ensuring trust and long-term collaboration.
- Leads and supports tech consultants, ensuring they thrive in their projects and drive their careers forward.
- Identifies new business opportunities and defines the best go-to-market strategies, aligning InnoTech’s capabilities with market trends.
- Collaborates actively with delivery teams, guaranteeing that client expectations and project goals are met on scope and on budget.
- Ensures operational excellence and financial health, maintaining a profitable and sustainable business portfolio.
In short: a Business Manager at InnoTech is both a leader and a connector — empowering people, optimizing delivery, and creating meaningful financial and technological impact for clients.
Key Skills and Qualifications
To succeed as a Business Manager, you need a mix of technical understanding, strategic thinking, and interpersonal skills.
Must-have skills:
- Strong background in IT Consulting, Tech Services, or complex Program/Project Management.
- Excellent communication and negotiation abilities.
- Analytical mindset, problem-solving capabilities, and the ability to propose high-level solutions.
- Leadership, conflict management, and strong empathy for leading diverse high-performance teams.
- Commercial and financial acumen, with a strong focus on profitability and data-driven decision-making.
Typical qualifications:
- Degree in Management, Business, or Engineering (or equivalent experience).
- Experience in account management, consulting, or business development within tech.
- Fluent in English and Portuguese (bonus for international collaboration).
How Does a Business Manager Differ from an Operations Manager?
Although they often collaborate, the focus of each role differs:
- The Business Manager focuses on growth, people, clients, and portfolio strategy.
- The Operations Manager ensures process efficiency, delivery quality, and resource/logistics management (the “how” we deliver).
At InnoTech, the Business Manager acts as the bridge between Strategy and Execution, ensuring both the business and the people thrive.
What Does a Business Manager’s Day Look Like?
Every day brings new challenges — and that’s what makes it exciting. A typical day of a business manager might include:
- Morning check-ins with consultants to ensure project alignment and team well-being.
- Strategic meetings with clients to discuss progress, future partnerships, or new opportunities.
- Strategic planning sessions with delivery and recruitment teams.
- Reviewing KPIs and the profitability and sustainability of the portfolio.
- Actively supporting colleagues’ career development and mentoring.
It’s a dynamic, fast-paced role that blends leadership, empathy, and strategic vision.
KPIs Every Business Manager Should Monitor
At InnoTech, we believe that data empowers better decisions. Business Managers regularly track key performance indicators such as:
- Consultant satisfaction and engagement (key for talent retention)
- Project delivery success rate and quality
- Client retention and satisfaction levels
- Revenue and Profit Margin per Portfolio (Profitability)
- Utilization rate and Bench Management (managing unallocated talent)
Monitoring these KPIs ensures both sustainable business growth and a positive employee experience.
Why Join InnoTech as a Business Manager?
Because you’ll do more than manage — you’ll lead innovation, shape careers, and drive change in a company that values integrity, sustainability, and people first.
Here, you’ll be part of a collaborative and future-focused culture, where ideas matter and every voice counts.
Explore the opportunity: Apply now on InnoTech Careers
